Written at the repair bench
Guides
Plain answers to the questions people ask us at the counter every week — including when the honest answer is not to repair at all.
Repair or replace your MacBook?
How chip, age, macOS support, Apple’s vintage rules and the quote add up — including the end of Intel support.
02 Choosing a shopApple Store or independent repair?
When AppleCare+ or a service program makes Apple the right call, and five questions to ask any repair shop.
03 TroubleshootingScreen lines or flickering
Two free tests that separate a screen fault from a software one, and the damage patterns that mean repair.
04 ChecklistBefore you drop off your Mac
Back up even with a broken screen, keep your account private, and know what to bring.
Quick help
Checks and tools
MacBook model number finder
Type the A-number from the bottom case to see exactly which MacBook you have.
Open →Check your battery in 30 seconds
Where to find Battery Health and cycle count, and what the numbers mean.
Open →Spilled on your MacBook?
What to do in the first minutes, in order.
Open →MacBook won’t turn on
Five checks to work through before you bring it in.
Open →12-07 Jackson Ave · Long Island City
Bring it in today
Walk in any day between 10 AM and 9 PM — no appointment needed. Call first with your model number and we can tell you whether the part is on the shelf.